HALF DAY CLOSURE – From 12:30 to 18:30 on Wednesday 29th June 2022, this practice will be closed for important clinical education and training purposes:

Emergency cover will be provided, please telephone 111 to access these services:

· Telephone triage

· Face-to-face appointments at Drovers House in Bury St Edmunds or Unity Healthcare (Greenfields Way), Haverhill

Repeat prescription requests will not be dealt with during these times so please ensure sufficient notice is given to enable your practice to provide these for you prior to practice closure dates.

REPEAT PRESCRIPTIONS – For patient safety, we no longer accept repeat prescription requests over the phone. Please request your medication via email at wsccg.angelhill.dispensary@nhs.net

APPOINTMENTS – To safeguard our staff and other patients, all appointments will be triaged on the telephone first, please phone the surgery on 01284 753008. Please do not attend the surgery unless you have been booked an appointment. During the pandemic Angel Hill Surgery has continued to see patients face to face where clinically appropriate. Where appropriate video consultations can be made with the clinician. Please also consider using e-Consult found on our Home page.

COMMUNICATION –  To request a repeat prescription, please email wsccg.angelhill.dispensary@nhs.net If you would like to contact reception/administration, such as sick notes to be emailed, blood test results, please email wsccg.angelhill.receptionadmin@nhs.net to request this.

SOCIAL DISTANCING/FACE MASK – Please do not attend the surgery unless you have spoken with a clinician who has booked you an appointment. When attending the surgery, please wear a face mask or covering and observe all social distancing rules.

SERVICES – Due to the pandemic, Angel Hill Surgery will be concentrating on catching up with the backlog of patients that now need to be seen for core Primary Care Services. To allow time for this, from 1st August 2020 we will no longer provide a travel vaccination service.

Please see Ear Care Leaflet for further information on self care.

GOVERNMENT SUPPORT – The government have launched a new website for patients to use in finding out what help they can get if affected by coronavirus. This service is available to all patients who are seeking advice and guidance on the topics such as: feeling unsafe, going in to work, paying bills or being unemployed, getting food, having somewhere to live, mental health and wellbeing.

PRESCRIPTIONS – We are receiving very large numbers of requests for medication – much more than we would normally expect. Many of the requests are a long way ahead of when they are due.  Please DO NOT order medication too soon and please do not stockpile. Patients who are ordering too much or too early are putting the health of others at risk. We are receiving a lot of medication requests on paper – we want to reduce that as much as possible to protect our staff.  We would prefer online requests or email to wsccg.angelhill.dispensary@nhs.net – obviously our staff shortages mean that answering the phone to take medication requests will take them away from other tasks.

IMPORTANT CORONAVIRUS (COVID-19) INFORMATION

Accessibility is important to us. Angel Hill Surgery is close to the centre of Bury St Edmunds with a public car park directly outside. There are some spaces for disabled users.

We want you to able to contact us as easily as possible. We have online and telephone access to appointments. Our reception staff are specially trained to be able to help you find the most appropriate service to meet your needs.

Our extended opening hours give you more opportunities to see a doctor or nurse around your other commitments.

Urgent medical conditions can be seen within 24 hours by a Doctor or Practice Nurse.

We work with a number of different specialist services within the surgery so you can have blood tests, specialist diabetic community nurse appointments and mental health link worker reviews at Angel Hill Surgery.